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Brother MFC-L2710DW Offline Fix – Step-by-Step

Category: Troubleshooting · Brand: Brother

The Brother MFC-L2710DW is a wireless mono laser all-in-one. When it shows offline, the cause is almost always a network disconnection or IP address change.

Quick Check: Is the MFC-L2710DW on the Network?

  1. On the printer press Menu > Network > TCP/IP > IP Address
  2. Note the IP address — if it shows 0.0.0.0, the printer has lost network connectivity
  3. Alternatively, print a Network Configuration Report: Menu > Print Reports > Network Config

Fix 1: Set Printer Online in Windows

  1. Control Panel > Devices and Printers
  2. Right-click Brother MFC-L2710DW series
  3. See what's printing > Printer (menu bar)
  4. If Use Printer Offline is checked, click to uncheck it

Fix 2: Clear the Print Queue

  1. In the print queue, click Printer > Cancel All Documents
  2. Windows + R > services.msc > Print Spooler > Restart

Fix 3: Reconnect to Wi-Fi

If the IP address is 0.0.0.0:

  1. Press Menu > Network > WLAN > Setup Wizard
  2. Select your Wi-Fi network and enter the password
  3. The printer restarts and acquires a new IP address

Fix 4: Update the Port IP Address

If the printer's IP changed:

  1. Print a Network Config report to find the new IP
  2. Control Panel > Devices and Printers > right-click printer > Printer properties > Ports
  3. Select the port > Configure Port > enter the new IP

Fix 5: Assign a Static IP to Prevent Future Offline Issues

  1. Access the printer's web interface by entering its IP in a browser
  2. Go to Network > TCP/IP > IP Address
  3. Change from DHCP to Static and enter an IP outside your DHCP range

Fix on Mac

  1. System Settings > Printers & Scanners
  2. Remove the Brother MFC-L2710DW
  3. Add it back using the correct IP address

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