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Canon MX922 Won't Print – Fixes for All Common Causes

Category: Troubleshooting · Brand: Canon

The Canon PIXMA MX922 is a reliable office all-in-one, but when it refuses to print there are several specific causes to check. Follow these steps in order.

Step 1: Check for Error Codes

Look at the MX922's LCD display — any error number or support code tells you exactly what's wrong:

  • 5100 / 5200 — carriage or print head error (see our Canon Error Code 5100 guide)
  • 1686 / 1688 — ink cartridge issue
  • 6000 — paper jam

If no code is shown and the display looks normal, continue below.

Step 2: Check Ink Levels

  1. On the printer's home screen, tap Setup > Ink information
  2. Replace any cartridge showing empty — the MX922 will stop printing if any single cartridge is depleted

Step 3: Clear the Print Queue

  1. Open Control Panel > Devices and Printers on your Windows PC
  2. Double-click Canon MX920 series (the MX922 appears under this name)
  3. Click Printer > Cancel All Documents
  4. Restart the Print Spooler: Windows + R > services.msc > Print Spooler > Restart

Step 4: Run a Nozzle Check

Clogged print nozzles cause missing or faded output that appears as "not printing":

  1. Press Setup > Maintenance > Nozzle Check
  2. If the pattern shows gaps, run Print Head Cleaning
  3. After cleaning, print a test page

Step 5: Verify the Network Connection

For wireless printing:

  1. Press Setup > Device settings > LAN settings > Confirm LAN settings > WLAN setting list
  2. Confirm the network name (SSID) matches your router
  3. If disconnected, use Setup > Wireless LAN setup to reconnect

Step 6: Reinstall the Driver

  1. Download the MX920 series driver from Canon's support site
  2. Uninstall the existing driver first: Control Panel > Programs > Uninstall a program
  3. Restart, then install the fresh driver

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