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Canon Printer Offline – How to Get It Back Online

Category: Troubleshooting · Brand: Canon

A Canon printer showing as "Offline" usually means a communication issue between your computer and printer — not that the printer is broken. Here's how to fix it.

Quick Fixes First

  • Restart your Canon printer (power off, wait 30 seconds, power on)
  • Restart your computer
  • Check that the printer's WiFi light is solid (not blinking)
  • Ensure printer and computer are on the same network

Fix 1: Set Printer as Default and Online (Windows)

  1. Go to Settings > Bluetooth & devices > Printers & scanners
  2. Click your Canon printer
  3. Select Open print queue
  4. In the menu, click Printer and uncheck Use Printer Offline
  5. Also click Printer > Set as Default Printer

Fix 2: Remove and Reinstall the Printer

  1. Go to Printers & scanners, select your Canon printer, click Remove
  2. Click Add a printer or scanner
  3. Wait for Windows to detect your Canon printer and add it

Fix 3: Restart Print Spooler

Open Command Prompt as Administrator:

net stop spooler
net start spooler

Fix 4: Fix on Mac

  1. Open System Settings > Printers & Scanners
  2. Right-click your Canon printer and select Reset printing system
  3. Re-add the printer by clicking the + button

Fix 5: Reinstall Canon Drivers

Uninstall existing Canon software from Control Panel, then download and install the latest driver from Canon's support site.

Fix 6: Assign a Static IP to the Printer

If the printer's IP address changes frequently (DHCP), assign a static IP through your router's admin panel and update the printer port on your computer.