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Epson Printer Error Code 0x97 – Fix It Fast

Category: Troubleshooting · Brand: Epson

Epson error code 0x97 is a hardware error that typically affects WorkForce and EcoTank series printers. It usually indicates an internal component failure or ink system issue.

What Causes Error 0x97?

  • Clogged print head
  • Internal hardware fault
  • Electrical surge damage
  • Exhausted waste ink pad

Fix 1: Power Reset (Most Effective)

  1. Turn off the printer using the power button
  2. Unplug the power cord from both the printer and wall outlet
  3. Hold the power button on the printer for 60 seconds
  4. Reconnect the power cord
  5. Turn the printer back on

This discharges residual power and often clears the error.

Fix 2: Remove and Reseat Ink Cartridges

  1. Open the ink compartment
  2. Remove all cartridges
  3. Wait 2 minutes
  4. Reseat each cartridge firmly until it clicks
  5. Close the cover and power on

Fix 3: Clean the Print Head

Run the cleaning utility:

  1. Open Epson Printer Utility on your computer
  2. Select Head Cleaning and run it 2-3 times
  3. Print a nozzle check pattern

Fix 4: Clean Internal Components

Carefully open the printer and use a lint-free cloth dampened with distilled water to gently clean visible ink buildup around the print head area.

Fix 5: Reset with Epson Adjustment Program

The Epson Adjustment Program (Resetter) can reset the waste ink counter and clear hardware error flags. Use only official or verified sources for this tool.

Is This a Warranty Issue?

Error 0x97 on models like WorkForce WF-3640, WF-7620, or WF-3520 is common enough that Epson has acknowledged it. If your printer is under warranty, contact Epson support — they may replace it.