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HP OfficeJet Pro 9015 Offline Fix – Step-by-Step

Category: Troubleshooting · Brand: HP

The HP OfficeJet Pro 9015 is a popular all-in-one, and showing offline is one of the most searched problems for this model. The fix is almost always a network or print spooler issue.

Why the HP OfficeJet Pro 9015 Shows Offline

The 9015 goes offline when:

  • Its IP address changed after a router restart (DHCP reassignment)
  • The print spooler has stalled on your computer
  • A stuck print job is blocking communication
  • The printer has lost its Wi-Fi connection

Fix 1: Restart Everything in Order

  1. Turn off the HP OfficeJet Pro 9015
  2. Restart your Wi-Fi router and wait for it to fully boot
  3. Power the printer back on — it will reconnect to your network
  4. On your computer, go to Control Panel > Devices and Printers
  5. Right-click the 9015 and click See what's printing > Printer > Use Printer Online (if checked, uncheck it)

Fix 2: Clear the Print Queue

A stuck job prevents new jobs from going through:

  1. Open Control Panel > Devices and Printers
  2. Double-click the HP OfficeJet Pro 9015
  3. Click Printer > Cancel All Documents
  4. Press Windows + R, type services.msc, hit Enter
  5. Find Print Spooler, right-click > Restart

Fix 3: Find the Printer's IP and Reconnect

  1. On the printer: press the wireless icon or go to Setup > Reports > Wireless Network Test
  2. The printed page shows the current IP address
  3. Open a browser and type that IP — the HP Embedded Web Server should load
  4. On your computer: Control Panel > Devices and Printers > right-click 9015 > Printer properties > Ports
  5. Select the port and click Configure Port — update the IP if it has changed

Fix 4: Run HP Print and Scan Doctor

HP's free tool fixes most connectivity problems automatically:

  1. Download HP Print and Scan Doctor from HP's support site
  2. Run it and select your HP OfficeJet Pro 9015
  3. Click Fix Printing — it will diagnose and repair the connection

Fix 5: Assign a Static IP

To prevent the offline problem from recurring, give the 9015 a fixed IP:

  1. Open the HP Embedded Web Server (enter the printer's IP in your browser)
  2. Go to Network > IPv4 > IP Address Configuration
  3. Set to Manual IP and enter an address outside your router's DHCP range (e.g., 192.168.1.200)
  4. Save and restart the printer

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